FAQ.
New technologies also raise new questions. You'll find below frequently asked questions about the use, compatibility and availability of BMW Motorrad Connectivity. Further information on Connectivity is available at your local BMW Motorrad dealer.
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What are the requirements for being able to use the Connectivity optional equipment with TFT display?
1) Motorcycle with 6AB Connectivity optional equipment,
2) Smartphone and BMW Motorrad communication system for media and telephone,
3) BMW Motorrad Connected app for smartphone-based navigation for smartphones with iOS or Android.
Additional notes: charges from mobile data tariffs may apply. Further information on data and roaming tariffs can be obtained from the mobile service provider. The majority of current smartphones support telephone services (hands-free mode), media player (A2DP and AVRCP) and navigation (SPP/ iAP). BMW Motorrad Connected app for Apple devices with iOS from 10.3.1 or Android devices from 6.0.1. Type and scope of the navigation depends on the technical environment as well as the user's end device. Navigation can be used as part of the BMW Motorrad Connected app as long as BWM Motorrad receives map data and navigation services from a third-party provider, but at least 3 years from first registration.
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Which smartphones are compatible with Connectivity?
The majority of current smartphones support telephone services (hands-free mode), media player (A2DP and AVRCP) and navigation (SPP/ iAP). BMW Motorrad Connected app for Apple devices with iOS from 10.3.1 or Android devices from 6.0.1.
The following devices are compatible, for example:
iOS: iPhone 6, iPhone 6s, iPhone 7
Android: Samsung Galaxy S6, Samsung Galaxy S7, Sony Experia Z5, Motorola Moto G, Motorola Moto X Style, LG G5, Huawei Mate 8, HTC Perfume
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With which helmet Bluetooth communication systems does the Connectivity optional equipment work?
Bluetooth connection between TFT display and communication system: compatibility is guaranteed for the BWM Motorrad communication system. Successful connection with other Bluetooth communication systems is entirely likely due to the Bluetooth standard used, but cannot be guaranteed by BMW Motorrad. Volume adjustment via Multi-Controller only works with BMW Motorrad communication systems.
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In which countries can the navigation be used?
Current navigation coverage with detailed map data:
Albania, Algeria, Andorra, Angola, Argentina, Australia, Austria, Azerbaijan, Azores Islands, Bahamas, Bahrain, Balearic Islands, Belarus, Belgium, Benin, Bolivia, Bosnia, Botswana, Brazil, Bulgaria, Canada, Canary Islands, Cayman Islands, Channel Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guatemala, Honduras, Hungary, Iceland, India, Indonesia, Iran, Ireland, Isle of Man, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lichtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malaysia, Malta, Mauritius, Mexico, Moldova, Monaco, Montenegro, Morocco, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Venezuela, Vietnam.
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Can map data be downloaded for smartphone-based navigation or is it necessary to have a permanent mobile online connection?
Map data for all the covered countries and regions can be downloaded locally onto the smartphone in the BMW Motorrad Connected app. It is strongly recommended that you download the map data as you are thereby not restricted by network coverage. With locally downloaded maps, the customer is always on the safe side and can navigate quickly and easily. The use of the online navigation may lead to roaming charges and a high mobile data transfer. The map data can be downloaded in just a few steps: BMW Motorrad Connected app menu „MORE”, then „Download maps“; clicking the arrow symbol in the upper right corner allows to select to-be-downloaded regions.
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Is personal data transmitted to BMW Motorrad via the app?
No personal data is used or stored.
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Can I hear voice prompts or listen to music from the BMW Motorrad Navigator when my in-helmet communication system is connected with the TFT-display?
No. The BMW Motorrad Navigator's audio output can only be used if the Navigator is directly connected to the in-helmet communication system.
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Best practice tips
Bluetooth connection: Establishing a Bluetooth connection, the so-called pairing of the TFT-display with your mobile device and the BMW Motorrad Communication System is described in full detail in the rider’s manual. In some cases, it may be necessary to repeat pairing. The rider’s manual also offers useful hints and troubleshooting in case of any problems.
Audio output: For optimal audio output while listening to music or being on the phone it is useful to set the audio output level on the mobile device to maximum. Audio volume while riding can then be regulated directly using the in-helmet communication system volume control or the Multi-Controller (when using a BWM Motorrad Communication System).
Navigation: Downloading map data on the smartphone via the BMW Motorrad Connected app makes the rider independent of network coverage and roaming. In the BMW Motorrad Connected app: menu „MORE”, then „Download maps“. Clicking the arrow symbol in the upper right corner allows to select to-be-downloaded regions.
